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Privacy Policy

Privacy Policy

Effective Date: 20.11.2024

This Privacy Policy outlines how BALTICA DIGITAL LTD (“we,” “our,” or “the Company”), the operator of www.voxradar.com (“the Website”), collects, processes, and protects personal data to ensure transparency and build confidence in using our services. By using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. Data Collection

We collect personal and non-personal data to provide seamless, personalized services while continuously improving your experience. The types of data collected and the methods of collection are outlined below.

1.1. Personal Data

Personal Data refers to any information that can identify an individual directly or indirectly. The following categories of Personal Data may be collected:

  • Contact Information: Name, email address, and phone number.
  • Payment Information: Data necessary for processing payments, excluding stored credit card details.
  • Location Information: IP address and, where applicable, geolocation data.
  • Interaction Data: Details of orders, preferences, feedback, and inquiries submitted through contact forms.

1.2. Non-Personal Data

Non-Personal Data includes aggregated or anonymized information that cannot identify an individual. Examples include:

  • Device type (e.g., desktop, mobile).
  • Browser type and operating system version.
  • Session details: duration, pages visited, and link clicks.
  • User behavior, such as scrolling and interaction times.

1.3. Methods of Data Collection

Data is collected using the following methods:

  1. During Registration or Service Use:
    • Account creation on the Website.
    • Submission of orders or inquiries through forms.
  2. Automated Technologies:
    • Cookies: To track user preferences and analyze activity.
    • Analytics Tools: Third-party platforms, such as Google Analytics, for behavior tracking.
  3. Direct Communications:
    • When users contact the Company via email or customer support channels.

1.4. Special Categories of Data

The Company does not intentionally collect or process special categories of personal data, such as health, religious beliefs, or political opinions. Any such data received inadvertently will be securely deleted in accordance with this Privacy Policy.

1.5. Purposes of Data Collection

Data is collected for the following purposes:

  • To provide and personalize the services offered on the Website.
  • To process and deliver orders efficiently.
  • To enhance the functionality and user experience of the Website.
  • To communicate updates, promotions, or changes to the services.
  • To ensure the security of accounts and prevent fraudulent activities.

2. Purpose of Data Use

The data collected is processed for specific and lawful purposes, as described below:

2.1. Personalization

  • Deliver tailored content, features, and recommendations based on user preferences and past interactions.

2.2. Service Improvement

  • Identify and resolve technical issues to optimize performance.
  • Analyze feedback and user behavior to enhance service delivery.

2.3. Communication

  • Send updates regarding the services, terms, or policies.
  • Respond promptly to inquiries, feedback, and support requests.

2.4. Order Fulfillment

  • Process orders and ensure accurate delivery of requested services.
  • Manage secure payment processing in collaboration with third-party providers.

2.5. Legal Compliance

  • Comply with applicable laws and regulations.
  • Respond to lawful requests from public authorities or courts.

2.6. Fraud Prevention and Security

  • Monitor activities to detect and address fraudulent behavior.
  • Protect user accounts and ensure the confidentiality of stored data.

2.7. Analytics and Marketing

  • Analyze user trends to inform business decisions.
  • Conduct marketing campaigns based on non-identifiable information, where appropriate consent has been obtained.

3. Payment Information

We recognize the importance of secure payment handling and ensure that your financial data is processed safely and in compliance with industry standards.

3.1. Secure Payment Processing

  • Payments are managed by third-party providers compliant with PCI DSS standards.
  • The Company does not store payment card details on its servers.

3.2. Transaction Data

The following data may be collected for payment purposes:

  • Billing Information: Name, billing address, and contact details.
  • Order Details: Information about the requested services.
  • Transaction Records: Payment confirmation, invoices, and relevant details.

3.3. Fraud Detection

  • Payment data is analyzed to identify and mitigate fraudulent activities.
  • Secure transmission protocols (e.g., SSL/TLS) are employed.

We are committed to ensuring that all payment-related data is handled with the highest level of security and transparency.

4. Data Sharing

Your trust is our priority. We share your data only when absolutely necessary and always with your best interests in mind.

4.1. Trusted Service Providers

We work with carefully selected partners who help us deliver our services, such as:

  • Payment processors.
  • Hosting and infrastructure providers.
  • Analytics and marketing platforms.

4.2. Legal Obligations

Data may be disclosed where required to:

  • Comply with applicable laws or legal processes.
  • Protect the Company’s rights or defend against legal claims.

4.3. Business Transactions

In the event of a merger, acquisition, or sale, personal data may be transferred in accordance with this Privacy Policy.

4.4. Aggregated Data

Non-identifiable, aggregated data may be shared for research, analytics, or marketing purposes.

5. Data Retention

The Company retains personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

5.1. Retention Periods

  • Account Data: Retained while the account is active. Deleted 30 days after account closure unless required otherwise.
  • Transaction Data: Retained for up to 7 years in compliance with tax and financial regulations.

We strictly adhere to legal retention requirements and ensure your data is safely managed during and after the retention period.

6. Your Rights

We are committed to empowering you to control your personal data. As a user, you have the right to:

  • Access Your Data: Request details of the personal data we hold about you.
  • Correct Inaccuracies: Update or correct any inaccurate information.
  • Request Deletion: Ask us to delete data that is no longer necessary.
  • Restrict Processing: Limit how we use your data in specific cases.
  • Withdraw Consent: Revoke your consent for data processing at any time.

To exercise your rights, please contact us at [email protected].

7. Security

We use industry-standard security measures to protect your personal data:

  • Encryption: All sensitive data is encrypted during transmission using SSL/TLS protocols.
  • Access Controls: Data is accessible only to authorized personnel.
  • Regular Audits: Security systems are monitored and updated regularly.

While we take every precaution, please note that no system can guarantee absolute security. If you suspect unauthorized access to your data, contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. For significant changes, we will notify you via email or through the Website.

9. Contact Information

For questions or concerns about this Privacy Policy, please reach out to:

  • Email: [email protected]
  • Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

We are here to help with any concerns about your personal data. Your trust is important to us, and we are committed to ensuring a transparent and secure experience.