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Terms and Conditions
Terms and Conditions
Effective Date: 20.11.2024
Welcome to Voxradar.com. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and any related features provided by BALTICA DIGITAL LTD, the owner and operator of Voxradar.com. By accessing or using our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, you are prohibited from using our platform and services.
1. Services Overview
1.1. Description of Services
Voxradar.com is a platform that offers professional voiceover services tailored to individual or business needs. These services include:
- Providing access to a curated database of skilled voiceover artists specializing in various languages, accents, and tones.
- Enabling users to customize their voiceover projects by specifying details such as the script, language, tone, pacing, and additional preferences.
- Facilitating secure transactions and delivering completed voiceover files in digital formats (e.g., MP3, WAV) as specified during the ordering process.
1.2. Service Availability
While we strive to maintain uninterrupted access to our platform and services, Voxradar does not guarantee constant availability due to potential technical issues, maintenance, or other unforeseen factors. We reserve the right to modify, suspend, or discontinue any part of our services without prior notice.
1.3. User Eligibility
By accessing or using our services, you confirm that:
- You are at least 18 years old or have obtained parental or legal guardian consent if under 18.
- You are legally permitted to enter into binding agreements under the laws of your jurisdiction.
- You will use the services only for lawful purposes and in compliance with these Terms and Conditions.
1.4. Non-Permitted Uses
Users are prohibited from using Voxradar services for:
- Creating content that is illegal, offensive, defamatory, or violates third-party rights, including intellectual property rights.
- Misrepresenting the nature of the project or providing false information during the ordering process.
1.5. Acceptance of Terms
By accessing Voxradar.com and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must refrain from using our services.
2. User Accounts
2.1. Account Registration
To access and use certain features of Voxradar.com, users are required to create an account. During registration, you must:
- Provide accurate, current, and complete information as requested in the registration form.
- Maintain and promptly update your account details if they change.
By registering, you agree that:
- You are solely responsible for ensuring the confidentiality of your account credentials, including your username and password.
- You will not share your login credentials with others or allow unauthorized access to your account.
2.2. Prohibited Activities
Users are prohibited from:
- Creating accounts using false information or on behalf of others without their authorization.
- Accessing another user’s account without explicit permission.
- Using automated tools (e.g., bots or scripts) to interact with the platform.
2.3. Account Security
Voxradar takes reasonable measures to protect your account and data, but you are ultimately responsible for any activity that occurs under your account. If you suspect unauthorized access or notice suspicious activity, you must notify us immediately at info@voxradar.com.
2.4. Termination or Suspension of Accounts
We reserve the right to suspend or terminate your account at our discretion if:
- You violate these Terms or engage in prohibited activities.
- You provide false or misleading information during registration.
- Your account is inactive for an extended period, as determined by Voxradar.
2.5. User Responsibilities
By creating an account, you agree to:
- Use the platform only for lawful purposes.
- Ensure that all information you provide is truthful and accurate.
- Accept full responsibility for any actions taken under your account.
2.6. Account Deletion
You may delete your account at any time by contacting us at info@voxradar.com. Please note that some information may be retained for legal or operational purposes, as outlined in our Privacy Policy.
3. Ordering Process
3.1. How to Place an Order
To request a voiceover service, users must follow these steps:
- Select a Voiceover Artist: Browse our catalog of professional voiceover artists and choose the one that best fits your project.
- Provide Project Details:
- Upload or enter the script to be voiced.
- Specify the language, tone, pacing, and any additional instructions to ensure the desired outcome.
- Specify Word Count: Confirm the total number of words in the script to calculate the service fee.
- Review and Confirm: Double-check all details, including artist selection, script accuracy, and project specifications.
- Complete Payment: Finalize your order by making a secure payment through one of the available payment methods.
3.2. User Responsibility During the Ordering Process
- You are responsible for ensuring that all information provided during the order placement is accurate, complete, and free of errors.
- Voxradar is not liable for delays or inaccuracies caused by incomplete or incorrect information submitted by the user.
4. Pricing and Payment
4.1. Pricing Transparency
All pricing for Voxradar’s services is clearly displayed on our website and is calculated based on factors such as:
- The total word count of the script.
- The selected voiceover artist’s rate, which may vary depending on experience, language, or style.
- Additional customization or special requests, which may incur extra fees.
4.2. Payment Terms
- Payment must be made in full at the time of placing the order.
- Work on your project will not commence until payment has been successfully processed.
- By completing the payment, you agree to these Terms and Conditions.
4.3. Accepted Payment Methods
- Credit and debit cards (Visa, MasterCard, etc.).
- Bank transfers, where applicable.
- Other methods as specified on the payment page of the website.
5. Delivery Timeline
5.1. Standard Delivery Time
We strive to deliver completed voiceover projects within 48 hours from the time the order is confirmed and payment is successfully processed. Delivery timeframes may vary based on:
- The complexity and length of the script.
- The selected voiceover artist’s availability.
- Any additional customizations requested by the user.
5.2. Delivery Process
- Completed voiceovers will be delivered via email to the address provided during account registration or order placement.
- Files will be provided in the format specified at the time of the order (e.g., MP3, WAV).
- If you do not receive your completed order within the specified timeframe, please contact us at info@voxradar.com.
6. User Content and Responsibilities
6.1. Submission of Content
When submitting scripts, instructions, or any other materials for voiceover production, users agree to:
- Provide accurate, clear, and complete materials that are ready for production.
- Ensure that all scripts are free of ambiguities, errors, or omissions that could affect the quality of the delivered product.
- Submit the final version of the script, as revisions after submission may result in additional fees.
6.2. Prohibited Content
Users are strictly prohibited from submitting content that:
- Violates laws or regulations, including promoting illegal activities or infringing copyrights.
- Contains harmful or offensive material, including obscene or defamatory content.
- Promotes unethical practices, such as fraud or scams.
- Includes inappropriate material, such as explicit sexual themes or graphic violence, unless explicitly approved.
6.3. User Representations and Warranties
By submitting content, users represent and warrant that:
- They own or have obtained all necessary rights to use the submitted content for voiceover production.
- The content does not infringe on any intellectual property rights.
- The content complies with applicable laws and does not expose Voxradar to potential legal claims.
6.4. Liability for Submitted Content
Users acknowledge that they are solely responsible for:
- Ensuring the legality and accuracy of the submitted content.
- Addressing any disputes or legal claims related to their content.
- Indemnifying Voxradar for any losses or damages arising from the submitted content.
6.5. Collaboration and Instructions
To achieve the desired results, users should:
- Provide detailed instructions regarding tone, pacing, and stylistic preferences.
- Supply necessary reference materials, such as examples or pronunciation guides.
- Respond promptly to requests for clarification.
6.6. Script Editing and Adjustments
- Voxradar does not provide content editing or proofreading unless explicitly agreed upon.
- Significant editing or reformatting of scripts may incur additional fees.
- Changes to scripts after submission must be communicated promptly and may result in extra charges.
6.7. Ownership and License of User Content
- Users retain ownership of submitted content.
- By submitting content, users grant Voxradar a limited, non-exclusive license to use the content for production purposes.
6.8. Content Storage
- Voxradar may temporarily store submitted materials and completed files for operational purposes.
- Users can request deletion of their materials by contacting info@voxradar.com.
7. Refund Policy
7.1. General Refund Policy
All payments are final and non-refundable once production of the voiceover has commenced. Refunds are granted only in exceptional cases, as outlined below.
7.2. User Responsibilities Before Requesting a Refund
Before requesting a refund, users must:
- Ensure that they have provided accurate and complete information.
- Communicate any concerns within seven days of receiving the completed project.
7.3. Eligibility for Refunds
Refunds may be granted for:
- Non-delivery of services.
- Technical errors in the delivered files.
- Cancellations made before production begins.
Refunds will not be granted for:
- Subjective dissatisfaction with style or tone.
- Errors in user-provided scripts or instructions.
7.4. Refund Request Process
To request a refund, users must:
- Contact info@voxradar.com within seven days of delivery.
- Provide order details and a detailed explanation of the issue.
- Allow Voxradar up to 20 business days to review the request.
8. Ownership and Usage of Voiceovers
8.1. License to Use the Voiceover
Upon full payment, users are granted a non-exclusive, royalty-free, perpetual license to use the voiceover for personal or commercial purposes.
8.2. Limitations of Use
Users agree not to:
- Claim ownership of the voiceover artist’s performance.
- Resell or sublicense the voiceover without prior consent.
9. Modification and Cancellation
9.1. Modifications to Orders
Users may request modifications before production begins. Requests submitted after this stage may incur additional fees.
9.2. Cancellation Policy
- Orders may be canceled without penalty before production begins.
- Cancellations after production begins are not permitted.
9.3. Voxradar’s Right to Cancel Orders
Voxradar reserves the right to cancel orders that violate guidelines or remain incomplete due to user inaction.
10. Limitation of Liability
10.1. General Disclaimer
Voxradar limits its liability to the total amount paid for the service in question.
11. Intellectual Property
11.1. Ownership of Website Content
All content on Voxradar.com is the exclusive property of BALTICA DIGITAL LTD or its licensors.
11.2. Prohibited Uses
Users may not reproduce, distribute, or modify website content without prior written consent.
12. Changes to Terms
12.1. Right to Modify Terms
Voxradar reserves the right to update these Terms and Conditions at any time.
12.2. User Notification
Significant changes will be communicated via email or website notices.
13. Termination of Service
13.1. Right to Suspend or Terminate Accounts
Voxradar may suspend or terminate accounts due to violations of these Terms.
14. Governing Law and Jurisdiction
14.1. Applicable Law
These Terms are governed by the laws of the United Kingdom.
14.2. Jurisdiction for Disputes
All disputes will be resolved in UK courts.
15. Contact Information
For any questions or concerns, contact us via:
- Email: info@voxradar.com
- Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
